Customer service

  • What are the requirements for obtaining a US Visa debit card?

You must have a US$ account with a minimum account balance of US $20 to apply. Call our Contact Centre (1-868-625‐8648, Options 1 to 4) daily, or visit any of our Investment Centres or agencies nationwide to request a card.

  • Can I have a joint account and be issued a US Visa debit card?

No. US Visa debit cards are not issued on joint accounts.

  • Is there an expiry date on the US Visa debit cards?

Yes. The card is valid for three years, after which a replacement card will be provided. However, on the anniversary date of the card, the annual fee will be automatically deducted from the US$ account.

  • Will this card be accepted internationally?

Yes. Your US Visa debit card will be accepted worldwide, wherever Visa is accepted.

  • Can the USIF Visa debit card be used for transactions at point of sale merchants internationally?

Yes. Point of sale transactions can be done with your UTC Visa debit card, up to the equivalent of US $3,000 daily.

  • If I apply for a US Visa debit card, how soon will I receive it?

You can collect your card as soon as seven working days after you have completed your application.

  • Can I access funds from accounts other than my primary account?

No. The US debit card is linked only to the US$ account you identified when you applied for the card.