ATM Safety Tips

In today’s environment, we are faced with people who have become more sophisticated in their techniques to scam citizens of their money. You do not want to be a victim of fraud as it is a severe inconvenience to you and your family. Your best defense, however, is securing your card and personal funds against such attacks.

DOs

  • Be aware of your surroundings and have your card ready, as you approach an ATM.
  • Always use ATM machines during the day or at well-lit locations during the night
  • COVER your hand when entering your PIN at an ATM terminal. Make a habit of doing this even when you are alone.
  • Check your statements regularly or review all your transaction activity via UTC U-Online or UTC ATM mini statements.
  • Immediately contact UTC via one of the following options to have your card blocked, if an ATM captures your card or you notice any unusual activity:
    • 625-8648 Available daily 7 a.m. to 10.00 p.m. inclusive of public holidays. After 10:00 p.m., a voice message can be left.
    • Send an email to visaservices@ttutc.com advising that your card has been captured. Be sure to include a contact number as well.
    • Visit the nearest UTC Investment Centre to report that your card has been captured, and to have it blocked. Verify your last transaction activity.

DON’Ts

  • Use any ATM that has suspicious protruding parts or unusual card readers or if you smell glue
  • Accept help from anyone at the ATM.
  • Allow persons to be looking over your shoulder when you enter your PIN.
  • Reveal your PIN to anyone, not even family. No staff member will ever ask for your PIN.
  • Write your PIN down or use PINs such as date of birth or other significant dates