Frequently Asked Questions

The new UTC VISA Debit Card will replace your current card, with the additional benefits of:

• Increased security through chip and pin technology
• Faster, safer check out with tap to pay (contactless) capability
• Online shopping locally (TT$ Visa Debit Card) and Internationally (US$ Visa Debit Card)

Your new card will be mailed to your address updated via the pre-order process, at no charge.

There will be no additional card fees to receive the new UTC VISA Debit Cards. Annual card fees remain at TT$100 for the TT$ Visa Debit Card and US$20 for the US$ Visa Debit Card.

Cardholders will maintain their current card fee due dates, which is automatically deducted from your account.

All point-of-sale transactions are free of charge.

Transactions are FREE at UTC ATMs. However, for the TT$ Visa Debit Card, a fee of TT$7 is charged for all non-UTC local ATMs except for First Citizens ATMs where transactions incur a charge of TT$5.  For the US$ Visa Debit Card the fee at local and international ATMs is US$5.

The daily limits are as follow:

• Local point-of-sale: TT$ Visa Debit Card TT$20,000.00 daily and US$ Visa Debit Card US$3,000.00 daily.
• International point-of-sale: US$ Visa Debit Card US$3,000.00 daily.
• Local ATM withdrawal limits: TT$ Visa Debit Card TT$3,500.00 daily and US$ Visa Debit Card US$1,000.00 daily or TT$ equivalent.
• International ATM withdrawal limits: US$ Visa Debit Card US$1,000.00 daily.

The New UTC VISA Debit Card will not require pinning. The card packages will include the new UTC VISA Debit Card and a PIN mailer which will be used to conduct all transactions.

Customers can use their current card in the new ATMs. When the new UTC Visa Debit Card is received, you are encouraged to use the PIN number that comes with the card. Further details will be shared on resetting your new PINs in the near future.

Yes. The most recent information updated will be used to contact cardholders.

While we are working to bring you the best experience, you may continue using your current Visa Debit Card as normal. Should your card expire prior to receipt of your new card, please reach out to our Contact Centre at callcentre@ttutc.com for guidance on renewing.

First, you must update your profile info via www.ttutc.com/preorder-card. Your new card will be delivered to your registered address on a phased basis, prior to the official launch. We will reach out to all cardholders prior to mailing to provide additional details on the receipt of your new card.

Uncollected cards will be returned to UTC and we will contact you via your updated contact details to arrange for collection once returned.