Ms. Karrian Hepburn’s career experience spans over 15 years and includes strategic and financial planning, marketing and sales, designing and implementing policies and procedures, customer relationship management, compliance as it relates to anti-money laundering, know your customer-related matters, and people leadership.
Ms. Hepburn is a licensed broker with the Trinidad and Tobago Securities and Exchange Commission (TTSEC), was a licensed trader with the Trinidad and Tobago Stock Exchange (TTSE) and a holder of a mutual funds licence from the Institute of Canadian Bankers.
She holds an M.B.A. in General Management and a B.Sc. in Management Studies and Public Administration from The University of the West Indies. In addition, she has completed international professional training in the areas of business support services, audit, credit risk management and operations shared services.
In the role of Vice President, Sales and Service, she has executive responsibility for managing all customer relationships and service touchpoints across the Corporation, which includes the Investment Centres, advisory services, contact centres and card services.