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February 14th, 2017

Carnival Safety Tips? Protecting your UTC Debit Cards


We have entered the throes of the 2017 Carnival season. Costumes, fetes, traditional events and art are on the minds of many citizens. However, aswe celebrate what is an integral part of Trinbagonian culture, always remember to be vigilant when using your UTC Debit Cards and ensure that your financial wellbeing is secured throughout the season.

Protect your PIN

Securing your PIN is one of the most effective ways to protect your investment. Always remember:-

  • NEVER reveal your PIN to anyone
  • Do not write your PIN down
  • Do not use PINS such as date of birth or significant dates
  • Cover the key pad when entering your PIN at an ATM or point of sale terminal

Be vigilant at merchants and ATMs.

When using your card at merchants remember:-

  • Do not let your card out of your sight
  • Do not use your card at merchants where the Point Of Sale (POS) ┬ámachine is not visible
  • Do not provide any personal information to merchants other than your ID
  • Do not ever sign a blank transaction receipt

When using your card at ATMs remember:-

  • Be aware of your surroundings as you approach an ATM
  • Do not accept help from anyone at the ATM
  • Always use machines during the day or at well-lit locations during the night.
  • Do not use any ATM that has suspicions or protruding parts or unusual card readers.

Reporting lost, stolen or unusual card activity

If your wallet is lost or stolen, or you notice any unusual account activity notify UTC immediately via the options below to restrict your card activity and verify last transactions.

  • Dial 625-8648.Option 3. Available daily 7.00 am to 10.00 pm, including public holidays. NB: After 10.00 pm, you can leave a voice message and our team will respond to your message.
  • Send an email to CardandOnlineServiceRepresentatives@ttutc.com advising that your card has been lost/stolen. Be sure to include a contact number for contact during the hours of 7:00 am to 10.00 pm, including public holidays.
  • File a report with the police and submit a copy to UTC. Documenting the incident with authorities may aid in locating the perpetrator(s).