Help desk / knowledge base - Recent Entries http://www.ttutc.com/help-desk en-us http://www.ttutc.com/help-desk ActiveKB NX erennie@ecraconsulting.com Fri, 18 May 2012 02:14:09 ADT 20 How do I send money from abroad? http://www.ttutc.com/help-desk/questions.php?questionid=7 Deposits can be sent to your account via: Wire Transfers International Money Orders Personal Cheques Bank DraftsOptions 2 to 4 must be made payable to TRINIDAD AND TOBAGO UNIT TRUST CORPORATION, ... Earl Rennie Fri, 11 May 2012 18:40:27 GMT Does it matter if the mobile number I register belongs to a particular carrier? http://www.ttutc.com/help-desk/questions.php?questionid=209 No, it does not matter which network your mobile phone is currently registered to. Earl Rennie Tue, 15 Mar 2011 13:57:30 GMT Will this feature work if I am roaming? http://www.ttutc.com/help-desk/questions.php?questionid=208 Yes, this feature will work while you roam, once text messages are supported by your roaming network. Earl Rennie Tue, 15 Mar 2011 13:57:06 GMT Can I still perform transactions without using this feature if I am registered for it? http://www.ttutc.com/help-desk/questions.php?questionid=207 No, you cannot perform transactions without your U Mobile Safe “passcode” if you are registered. Earl Rennie Tue, 15 Mar 2011 13:56:35 GMT Does this feature work for international mobile phone numbers? http://www.ttutc.com/help-desk/questions.php?questionid=206 Yes, this feature also works for international mobile phone numbers. Earl Rennie Tue, 15 Mar 2011 13:56:08 GMT Does the password expire? http://www.ttutc.com/help-desk/questions.php?questionid=205 The “passcode” that is sent to your phone does expire after a few minutes, so it is important to enter it as soon as it is received via SMS to your registered mobile number to complete your transa ... Earl Rennie Tue, 15 Mar 2011 13:55:45 GMT What happens if I loose my mobile phone? http://www.ttutc.com/help-desk/questions.php?questionid=204 If you loose your mobile phone, you must re-register a new mobile number. Earl Rennie Tue, 15 Mar 2011 13:55:17 GMT Is there a cost associated with this feature? http://www.ttutc.com/help-desk/questions.php?questionid=203 No, there are no costs associated with this feature. All that is needed is a mobile phone that can accept text messages. Earl Rennie Tue, 15 Mar 2011 13:54:53 GMT Can I change the mobile phone number that is registered? http://www.ttutc.com/help-desk/questions.php?questionid=202 Yes, you can request that the registered mobile phone number be changed. This however requires a customer service representative to approve your request. Earl Rennie Tue, 15 Mar 2011 13:54:26 GMT How do I register for this feature? http://www.ttutc.com/help-desk/questions.php?questionid=201 To register for this feature, select from the U Mobile Safe menu the U Mobile Safe Registration option. Simply follow the instructions and submit your request which takes one (1) business day to p ... Earl Rennie Tue, 15 Mar 2011 13:54:01 GMT