the “Account Login” page and select the “Reset My Password” link.
easy steps to have your UTC U-Online account reset.
view the progress of Resetting Your Account by observing the Progress Bar at
the top right hand corner of the page.
Step 1. Enter your UTCID or User ID (if you
created one) on the My User ID page.
Step 2. Enter your answer to the displayed
Secret Question on the My Secret Details page.
Step 3. Confirm your mobile number displayed
is correct by either selecting the “Yes” or “No” options provided on the My
Mobile No page.
Ø If your
registered mobile number is incorrect, please contact us at 1 (868) 625-UNIT,
selecting Option 1, between the hours of 7:00 a.m. to 10:00 p.m. daily (GMT-4
hours), 7 days a week.
Ø If your
registered mobile number is correct, the generated One Time Password (OTP) will
be sent to your confirmed mobile number via Short Message Service (SMS). The
OTP must be used within one (1) hour of receipt.
Step 4. Navigate to the “Account Login” page
and enter the One Time Password (OTP) exactly as provided. You will then be
prompted to complete the following:
Ø Enter and
confirm your new Login password.
Ø Select your
3 new Secret Questions and provide your 3 Answers.
Ø Use your
new Login password to log on to UTC U-Online.