Currently Browsing : U-Mobile safe FAQs
- What happens if I lose my mobile phone?
If you lose your mobile phone, you must re-register a new mobile number.
- Will this feature work if I am roaming?
Yes, this feature will work while roaming, once text messages are supported by your roaming network.
- Does this feature work for international mobile phone numbers?
Yes, this feature also works for international mobile phone numbers.
- Does the password expire?
The "passcode" that is sent to your phone does expire after a few minutes, so it is important to enter it as soon as it is received via SMS to your registered mobile number to complete your transaction.
- Is there a cost associated with this feature?
No, there are no costs associated with this feature. All that is needed is a mobile phone that can accept text messages.
- Can I change the mobile phone number that is registered?
Yes, you can request that the registered mobile phone number be changed. This however requires a Card and Online Service Representative to approve your request which takes one (1) business day to process.
- How do I register for this feature?
To register for this feature, select from the “U-Mobile Safe” menu, the U-Mobile Safe Registration option. Simply follow the instructions and submit your request which takes one (1) business day to process. Thereafter, you can log on to UTC U-Online and select the “U-Mobile S ...
- What is U-Mobile Safe?
U-Mobile Safe is an added layer of security where passwords are generated for specific transaction types and sent to your registered mobile phone. This is considered an additional security layer as it does not depend on your memory, but rather on the system generated passcode that is sent vi ...
- Does it matter if the mobile number I register belongs to a particular carrier?
No, it does not matter which network your mobile phone is currently registered to. If you were unable to solve your problems, please send us a mail through your UTC Mail feature or at firstname.lastname@example.org. You can also call us at 625-8648 (UNIT) Option 1.
- If I am not registered for this feature, can I still perform transactions without using this feature?
you cannot perform transactions without your U-Mobile Safe "passcode" if you are not registered.