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  • My balance is incorrect on my account
    You may have uncleared items on your account. Please view your transaction history and your 'holding balance'.
  • When I perform a history on my account, some of my transactions are missing.
    Transactions may not be present that have not yet been settled by the merchant at which the transaction originated.
  • What is 'holding balance'
    Holding balance displays your total cash holdings in an account. This includes collaterals, deposits that have not yet been cleared, or debit card transactions that have not yet been settled.
  • What is 'available balance'
    The available balance is the current cash at your immediate disposal. The difference between your holding balance and your available balance represents collaterals, deposits that have not yet been cleared, or debit card transactions that have not yet been settled.
  • The NickName is incorrect on my account.
    You can change the nickname on your account at anytime. Go to 'Settings' > My Info. Select the account which you wish to nickname and enter the nickname of your choice. Click 'update A/C info' to complete the change.