Currently Browsing : Security
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  • How is my information used?
    All information gathered by the Unit Trust Corporation with respect to your online usage is kept in strictest confidence and will not be disclosed unless explicitly agreed to by the customer in writing where disclosure of that information is permitted by law.
  • What should I do if someone e-mails, or calls me for information?
    The Unit Trust Corporation will never ask for any personal information such as; passwords, PINS, or secret question answers via e-mail. If you have been asked for this information, do not comply, instead contact us immediately at 625-UNIT (option 4)
  • What should I do if i cannot remember my password?
    Click on the forgot password link on the Login Page. You will be prompted to enter your UTC Id and your Secret question and answer. Once the requested information has been entered correctly, a Customer service representative from Online Services will contact you on the mobile or home nu ...
  • How often should my password be changed?
    We will prompt you to change your password at least once every year. However, we recommend that you change your password for security reasons every sixty (60) days.
  • If I do not change my password after it has expired, what should I do??
    If your password is not changed after it has expired you must follow the password reset procedure
  • What should I do if I enter my password too many times incorrectly and get a message saying my account is locked?
    Click on the forgot password link on the Login Page. You will be prompted to enter your UTC Id and your Secret question and answer. Once the requested information has been entered correctly, a Customer service representative from Online Services will contact you on the mobile or home nu ...
  • What are the requirements for my online password?
    The current passwords requirements are eight (8) to fourteen (14) characters long and must contain at least one (1) numeric. We also recommend you employ good password practice and ensure your password cannot be easily guessed, such as your birth date, name of family member or spouse. If ...
  • What should I do if I suspect my password has been compromised?
    If you suspect your password has been compromised, you should contact us immediately at 625-UNIT (option 4)
  • Is U Online secure?
    The Unit Trust Corporation has adopted strategies and technologies in line with the best in the industry to provide advanced security measures: Secure log-in and user authentication; Industry-standard 128-bit SSL encryption to protect confidential information in transit, Secure ...