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  • How do I stop a recurring transfer?
    To stop a recurring transfer, or any pending transfer: 1) Click 'pending transfers ' 2) Search for the desired payment and select it from the menu 3) Use the ‘stop’ button at the bottom of the page, or select ‘details’ and use the ‘stop’ button at the bottom ...
  • Q: When I try to stop a pending payment I receive an error.
    You may be attempting to select a payment that may already have failed. Please check your transaction history to ensure the payment was successful. The payment may be processing while you are attempting to stop it. Please contact us through your ‘My UTC Mail’ feature for further inf ...
  • When I select a 'from' date I receive an error.
    You may be entering the date in the wrong format. The format is date/month / year. You will be able to select the dates from a drop-down box. You may be attempting to select a date in the past.
  • When I select a 'to' date I receive an error.
    You may be entering the date in the wrong format. The format is date/month/ year. You will be able to select the dates from a drop-down box. You may be attempting to select a date too far in the future. You may only select a future date up to one (1) year in advance of the current date. You may ...
  • When I transfer money to another account I receive an error.
    You may be attempting to transfer an amount that exceeds our daily or single limit. You are allowed to transfer up to TT$50,000.00 between accounts per day. You may be attempting to transfer an amount that exceeds your present available balance. Please review your account balance by utilising o ...
  • I cannot select an account to perform a transfer.
    You may be attempting to transfer from a joint account. You cannot transfer from such accounts. You may only transfer money to a joint account.