Currently Browsing : General Questions
- How do I set up a salary deduction?
To set up a salary deduction you will be required to visit a Unit Trust Customer Service Centre and fill out a salary deduction form, then forward to your payroll office or Bank. Unit holders whose salary is being remitted from a Ministry must provide their NIS #. (To stop a salary deduction the ...
- Does UTC offer loans?
No. However, customers can use their funds as collateral to obtain a loan from a Commercial Bank or other financial institutions.
- can I get my balances without coming into the Customer Service Centre?
Customers are afforded the option of our Interactive Voice Response (IVY) system, U – Online (Internet Investing) or via ATM with the UTC Debit card. Customers must come in to one of our Customer Service Centers to register for any of the services or visit us online at www.ttutc.com Custom ...
- Can I make cash withdrawals from my account?
Unit holders are allowed to withdraw a maximum of one thousand dollars ($1000.00) from each of their account daily at the Customer Service Centres. Unit holders in possession of a UTC Debit Card can also make withdrawals from ATM of three thousand five hundred dollars ($3500.00) daily from their ...
- I lost my wallet with all my IDs and I need to do a transaction, what can I do?
You must present the following documents A police report detailing the loss of said documents Receipt(s) from the government agency as proof of application for replacement of the lost identification. Please note that these transaction will only be processed at the discretion of the Unit Trust C ...
- Can I send someone with a cheque to deposit for me?
Cheques can be deposited on unit holders’ behalf. These cheques must be endorsed by the unit holder and their forms of identification (e.g. Identification Card, Drivers’ Permit or Passport) number affixed to the back of the cheque, along with the account number. The payee’s na ...
- I have had my name changed via deed poll, what do I do?
Present 2 Valid forms of Identification with the new surname (i.e. ID card, Drivers’ Permit &/or Passport) at any of our Customer Service Centers or authorized agents along with certified copy of Deed Poll.
- I have changed my name due to divorce, what do I do?
Present 2 Valid forms of Identification (e.g. Identification Card, Drivers’ Permit or Passport) with the new surname at any of our Customer Service Centers or authorized agents along with certified copy of Divorce decree.
- I opened the account in my maiden name, but I am now married. What do I need to do?
Present 2 Valid forms of Identification (e.g. Identification Card, Drivers’ Permit or Passport) with the new surname at any of our Customer Service Centers or authorized agents along with certified copy of marriage certificate.
- How do I change my address?
To change your address you are required to come into any one of our Customer Service Centers or Authorised Agents with valid identification (e.g. Identification Card, Drivers’ Permit or Passport) a utility bill, rent receipt or bank statement reflecting your new address. If you reside abro ...
- How are the funds on a ‘deceased’ account accessed?
When a unit holder dies the joint holder/s or beneficiary/beneficiaries can have access to the funds. The party/parties must present two valid forms of identification (e.g. Identification Card, Drivers’ Permit or Passport) and a certified copy of the death certificate. NB If the account i ...
- How do I close a joint account / remove a joint holder?
To close a joint account or remove a joint holder all parties must visit a Customer Service Centre with two valid forms of identification. If the unit holders or one of the unit holders reside abroad this request must be made in writing via a notarized letter and copies of two valid identificati ...
- Can either party withdraw or deposit if the account is joint?
Any unitholder can make deposit on joint accounts. Unit holders on a joint account must sign a Joint Unit Holder Declaration Form establishing the signing authority on the account. This gives the unit holder the option of authorizing any, all or some of the joint holders to process repurchases a ...
- What do I require to open an account?
The following requirements are needed to open an account: Two (2) valid forms of Identification, e.g.: Identification Card, Driver’s Permit or Passport. A utility bill / financial statement/ rent receipt to verify your legal address. A minimum deposit of TTD 100.00 or USD100.00.