PERSONAL SECURITY TIPS: ATM SAFETY TIPS

  • As you approach an ATM, be aware of your surroundings and have your card ready.
  • Always use ATM machines during the day or at well-lit locations during the night.
  • Do not use any ATM  that has suspicious protruding parts or unusual card readers.
  • Do NOT accept help from anyone at the ATM.
  • If an ATM captures your card,  immediately contact UTC  via one of the following options to have your card blocked:
    • 625-8648 Available daily 7.00 am to 10.00 pm inclusive of public holidays.
    • After 10.00 pm, a voice message can be left.
    • Send email to CardandOnlineServiceRepresentatives@ttutc.com advising that your card has been captured. Be sure to include a contact number as well.
    • Visit the nearest UTC Investment Centre to report that your card has been captured, and to have it blocked. Verify your last transaction activity.
  • NEVER reveal your PIN to anyone, not even family. No staff member will ever ask for your PIN.
  • Do not write your PIN down and do not use PINs such as date of birth or other significant dates.
  • COVER your hand when entering your PIN at an ATM or point of sale terminal. Make a habit of doing this even when you are alone.
  • Check your statements regularly or review all your transaction activity via UTC U-Online or UTC ATM mini statements.